Refund & Cancellation Policy
Our rule is simple: every fee you pay is shown before payment, and every refund returns to your wallet instantly. No amounts change after purchase, no waiting for days, and no handing you off to an unknown third party.
We couldn't issue your ticket
The full amount returns to your wallet automatically and instantly (ticket-or-refund guarantee). You don't need to ask or follow up.
You cancelled within the free-cancellation window
The full amount returns to your wallet as soon as the cancellation is confirmed. The window is shown on your booking voucher with a countdown.
You cancelled after the window, or the ticket was refundable for a fee
You get the amount paid minus the cancellation fee that was shown to you before payment, to the exact figure, instantly to your wallet. The fees never change after purchase.
The ticket is non-refundable
This is stated clearly before payment on the purchase screen. No refund button appears for a non-refundable booking, and we won't sell you an option that doesn't exist.
The airline changed or cancelled your flight
We review the case with you and offer rebooking at no fare difference or a refund per the carrier's policy, and we reach out to you proactively as soon as we learn of the change.
A duplicate or incorrect charge
It's corrected immediately and the amount returns to your wallet. Our mistakes are our responsibility, not yours.
No gharar
A valid sale requires that no party suffer harm or uncertainty (gharar). So we commit that every term and every fee is shown before payment, applied exactly as shown with no increase, and that money owed returns instantly. If we are late, we bear the consequence, not you.
Have a case that doesn't fit the above? Contact support from inside the app and our team will handle it, with our full responsibility as the seller you contracted with. Read also: Who are you really buying from when you book with VEYRA?